Tag: call center
AI Is Not Sentient Yet. But That Doesn’t Mean It’s Not Useful in the Enterprise
Have large language models finally crossed the chasm and become self-aware? A Google researcher recently shocked the world by declaring that Google’s LaMDA has become sentient. Others in the business disagree, saying w Read more…
The Impact of Data Regulations on Contact Centers
There was a time that running a contact center was as simple as handing inbound and outbound phone calls. If a customer had a problem, she would pick up the phone and call customer service. If a service agent was unavail Read more…
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