Tag: citigroup
The Hidden Value of Customer Complaint Data
Nobody wants unhappy customers. It’s not good for business, and it indicates that something may be wrong. So when you have customers voicing concerns, or filing complaints, you might want to listen. Companies today Read more…
Mr. Watson Goes to Wall Street
IBM has already been able to establish a series of compelling use cases for Watson in healthcare, but if the price is right (and it seems like it could be in this case) financial services could be where the fruits of the massive IBM labor.... Read more…