Tag: customer service
Autonomous AI in Action: Salesforce Debuts Einstein Service Agent
As businesses recognize the need for more responsive, efficient, and personalized customer service, the demand for intelligent automation is growing The customer service industry is witnessing a shift from basic, rule-ba Read more…
Field Tech Services Get an ML Boost
One area where AI technology is having an immediate impact is the field services sector where the dispatching of a technician who fails to resolve a problem on the first visit hits service providers in the pocket book. Read more…
Early AI Apps Seen Generating ‘Business Value’
The rise of AI is reflected in recent market forecasts that predict it will help enterprises develop new products and services around applications like automated decision making. Market analyst Gartner Inc. forecasts Read more…
Will AI Own Customer Service? Why Handing Over the Reins Isn’t Always Easy
With the increased onset of digital channels for marketing and the influx of data that follows, every marketer is seeking a consistent brand experience across channels, and the AI technology we have at our fingertips can Read more…
Job Worries Grow as AI Shifts to Public Sector
Warnings about massive job displacement brought about by artificial intelligence are growing louder as researchers cite more examples of private sector and, more recently, pubic sector adoption of automation to perform b Read more…
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