Conversica Unveils New AI Agent Capabilities Tailored for Enterprise-Level Revenue Growth

SAN MATEO, Calif., Oct. 31, 2024 — Conversica, Inc., a leader in Conversational AI for enterprise revenue teams, has introduced new capabilities in its AI agents designed to enhance customer interactions and drive revenue growth. Leveraging state-of-the-art generative AI from providers such as OpenAI, Meta, and Google, these advanced AI agents offer brand-customizable, two-way conversations that can be deployed quickly and adjusted for enterprise-grade accuracy.

This latest generation of Conversica AI agents is specifically tailored for use across all customer engagement channels, seamlessly handling multi-step conversations to convert leads and retain customers. By integrating each client’s unique data and brand guidelines, Conversica’s AI ensures precise, context-driven conversations that align with each company’s voice and values.

“Enterprises don’t have to embed their own LLMs, and they don’t need consultants to develop their agents on complicated AI frameworks,” said Jim Kaskade, CEO of Conversica. “We’ve worked diligently to marry the advancements in our chat with our core omnichannel capabilities, while ensuring that we can meet the rigorous accuracy standards of enterprises in every conversation with their prospect and existing customers.”

Conversica’s AI agents are designed for the needs of the global enterprise, providing the agility needed to optimize customer interactions across various stages in a no-code, no-prompt engineering solution, usable today. Conversica’s AI agents are built on a foundation of knowledge that prioritizes outcome-driven conversations specifically designed for revenue teams.

These advanced AI agents deliver a suite of features, including:

• AnswersIQ: Powered by Retrieval Augmented Generation technology, Revenue Digital Assistants are trained on your brand content for customized interactions that reflect the unique voice and identity of each enterprise, regardless of channel, minimizing confabulation or hallucinations known to compound errors across complex sales sequences led by the AI.
• Custom AI Controls: With flexible conversation editing options, brands can choose how they use AI to customize dialog for unparalleled precision that delivers the control businesses need without taxing practitioner capacity.
• Enterprise-Grade Protections: Robust brand-safe guardrails ensure that conversations align with company guidelines and standards for full control over the tone, messaging, and direction of customer interactions, safeguarding brand integrity.
• Marketing & Sales Agent Applications: Purpose-built to handle multi-step, goal-oriented customer interactions that go far beyond simple Q&A, Conversica AI agents are deployed and delivering revenue opportunities in days, not months. Revenue Digital Assistants are informed by 15 years of real-world interactions, offering go-to-market teams out-of-the-box AI conversations automatically triggered based on customer actions and tailored to each contact’s preferences and needs to navigate the complexity of the modern sales process.

A recording of the announcement and demo of the release is available on-demand at conversica.com/practicalmagic.

About Conversica

Conversica AI agents deliver two-way conversations that activate all parts of the funnel with precision, proactively increasing conversions and growth. Whether the focus is converting leads, closing deals or growing existing customers, Conversica’s Powerfully Human conversations are informed by the industry’s most advanced enterprise-class, self-learning AI models derived from billions of human interactions over more than a decade. Conversica AI agents are smart enough to hold meaningful dialog in real-time across the entire customer lifecycle and smart enough to seek out and fill the ‘conversation gaps’ in the funnel, delivering the right message at the right time to put any hint of interest on the fast track to conversion. Attack each gap and slowdown point in the buyer journey with precision, influencing and persuading leads, prospects and customers through automated 1:1 interactions tailored to the unique needs of each contact.

Source: Conversica